Shipping and returns
Shipping and returns at Magic Hands Boutique
A short overview of how shipping and returns work. You will find all the details in our refund policy and on the Shipping & Delivery page.
Shipping
- Netherlands, Belgium, Germany and France: €4.95 below €100, free shipping from €100
- Other EU countries: €9.95 below €100, free shipping from €100
- Outside the EU (including Switzerland and the United Kingdom): €19.95, regardless of order value
Delivery in 2-7 business days within the EU, 7-14 business days outside the EU.
Returns
- You have 14 days from receipt to register your return, and then another 14 days to send the parcel.
- Register your return via your customer account: log in with your email address, open the order and choose Request return.
- Return shipping costs are your responsibility. Please add sufficient postage; any surcharge for underpaid postage is deducted from your refund.
- You will receive your refund no later than 14 days after registering your return, via the payment method you used. If you return the entire order, we also refund the shipping costs you paid, up to our standard rate.
- Paid with Klarna? Also report your return in the Klarna app. Once we have processed your return, Klarna adjusts the amount; you only pay for what you keep.
Exchanges
We do not offer an exchange service. Want a different size or colour? Order the new item and register the old one as a return via your customer account.
Faulty or wrong item?
Email info@magichandsboutique.com with your order number and a photo. In that case we cover the return costs.
Return address
Magic Hands Boutique
Zonnedauw 44
4841 NP Prinsenbeek
Netherlands
Trying on and hygiene
You may try items on, just as in a shop. Try swimwear on over your own underwear or with a panty liner, keep the hygiene sticker and tags on while you decide, and watch out for make-up, perfume and sunscreen.