Returns

Not completely satisfied? No problem. You have 14 days from receipt to register your return, and then another 14 days to send the parcel.

Request a return in 3 steps

1. Go to account.magichandsboutique.com and log in with the email address you ordered with. You will receive a login code by email; no password needed.
2. Open the order and choose Request return.
3. Select the items, state why you are sending them back, and submit the request.

Your request counts as your notification straight away; your deadlines run from that moment. You will then receive a confirmation by email. Prefer not to use your account? An email to info@magichandsboutique.com or a WhatsApp message to +31 6 29129245 with your order number is just as valid.

We really do read the reason you give: if a size consistently runs small, we adjust the size chart. You do not need to give a reason for your statutory right of withdrawal.

Trying on and hygiene

• You may try an item on, just as in a shop.
• Try swimwear on over your own underwear or with a panty liner.
• Keep the hygiene sticker and tags on while you decide.
• Has an item been worn, washed or damaged, or are the tags or hygiene sticker missing? We will still take it back, but we deduct an amount for the loss in value. We always tell you in advance what we deduct and why.

Return shipping costs

Return shipping is at your expense, unless the item is faulty or we sent the wrong item. Add sufficient postage; any surcharge for underpaid postage is deducted from your refund. Send it with tracking, keep your proof of postage and put your order number in the box.

Return address

Magic Hands Boutique
Zonnedauw 44
4841 NP Prinsenbeek
Netherlands

Faulty, damaged or the wrong item?

Do not report that through your account but directly at info@magichandsboutique.com, with your order number and a photo. We will sort it out and you pay no return shipping.

Exchanges

We do not offer a direct exchange service. Would you like a different size or model? Place a new order and request a return for the unwanted item through your account.

Refund

You will receive your refund no later than 14 days after registering your return, to your original payment method. We may wait until your parcel has arrived or until you show that you have sent it. If you return the entire order, we also refund the shipping costs you paid, up to our standard rate. Paid with Klarna? Also report your return in the Klarna app; Klarna adjusts the amount once we have processed your return.

You will find all the details in our refund policy.