Shipping
At MAGIC HANDS BOUTIQUE, you do not pay shipping costs for orders within the Netherlands, Belgium, and Germany. If you place an order in the Netherlands on weekdays before 11:00 am, you will almost always receive the order within 2/3 days (except on holidays).
Denmark, Austria, Sweden, and Switzerland: Shipping costs are free for orders over 150 euros; below that, the shipping costs are 9.95 euros.
For other European countries, free shipping is also applicable for orders over 150 euros. Orders under 150 euros are subject to a shipping fee of 12.95 euros.
RETURNS
Returns for a refund are always possible with us, even for items on sale. The following conditions apply:
- The item must be returned to us no later than 14 days after receipt.
- The item must still have labels attached and will not be accepted for return if:
1. It has been worn and/or washed.
2. You have attempted to fix a defect yourself.
3. You have not followed the hygienic regulations.
- Please return the item in its original packaging. If this is no longer possible, please ensure similar packaging.
- We reserve the right to reject returns if there is suspicion that the above conditions have not been adhered to.
- When an item is returned properly, we will refund the purchase amount to your bank account within 48 hours.
Both the cost and risk of the return are borne by the customer. Don't forget to sufficiently frank your return package.
You can send returns to the following address:
Magic Hands Boutique
Zonnedauw 44
4841 NP - Netherlands
Note that insufficiently or non-franked returns will be rejected and not processed at any time! If you have ordered through Klarna and want to return the entire order, you don't need to transfer anything. Simply send the order back sufficiently franked or by registered mail within the return period. We will inform Klarna upon receipt.
If you only want to return part of your order, you only pay for the kept products. The unwanted items must be returned sufficiently franked. We will inform Klarna upon receipt. You can already transfer the remaining amount, as the payment term of 14 days on the original payment overview remains valid. Therefore, you do not need to wait for the email requesting payment for the remaining amount.
Frequently Asked Questions:
- Is it possible to return various orders (packages) as one return package?
Yes, that is definitely possible.
- Can I exchange an item?
Unfortunately, it is not possible to exchange an item directly for another one. If you would like a different color, size, or an entirely different item, we recommend placing a new order and returning the unwanted item.
Hygiene Regulations
- Keep your own underwear on or use a panty liner while trying on! This ensures hygienic fittings for all our customers.
- Ensure that there are no perfume or makeup stains on the item.
- Make sure not to leave the item in strongly scented areas, such as a room where smoking, cooking, or perfume is used. This helps the item maintain a neutral odor.